Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
10 April 2024
Building Trust During COVID-19 in Humanitarian Settings: Video
Type:
VideoOrganization:
IFRC, Red Crescent Society of Kyrgyzstan, US AIDThis video case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, and how they were…
10 April 2024
From COVID-19 to routine vaccination: building trust through evidenced-based adaptation
Type:
Case StudyOrganization:
IFRC, Red Crescent Society of KyrgyzstanThis case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, and how they were able…
7 March 2024
Empowering people with disabilities through responsive community feedback & complaint mechanism
Type:
Case StudyOrganization:
Norwegian Red Cross, Pakistan Red CrescentA case study documenting how Pakistan Red Crescent Society and NorCross incorporated a complaints and feedback mechanism into their Health and Wash project in Khyber Pakhtunkhwa.
21 February 2024
Papua New Guinea: Community Feedback Reports
Type:
ReportOrganization:
IFRC, Papua New Guinea Red CrossA series of community feedback reports capturing data collected between October and November 2023 on COVID-19 perceptions in Papua New Guinea.
27 November 2023
SOP for Managing a Community Feedback Mechanism
Type:
TemplateOrganization:
IFRCA standard operating procedure (SOP) template for managing a community feedback mechanism.
26 October 2023
Establishing a Feedback Mechanism, Azerbaijan Red Crescent
Type:
ReportOrganization:
Azerbaijan Red CrescentPlanning to establish a central feedback mechanism, Azerbaijan Red Crescent carried out preliminary assessments and context analysis to ensure community needs and preferences drove design of the system. This package…
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