Trusted, clear and effective communication and engagement approaches are critical to ensure that fear, panic and rumours do not undermine COVID-19 responses. You can use the tools and resources in this section to incorporate CEA into your COVID-19 operations. All resources can be found in list format here.
4 August 2021
Relationships the Key to Risk Communications (A Guyana Case Study)
Organization:Guyana Red Cross
During the COVID-19 outbreak in Guyana, the Guyana Red Cross saw the vulnerability of remote Indigenous and migrant communities in accessing information and the supplies that could protect people and their families from the pandemic. This case study looks at how volunteers go the extra mile to build relationships and trust to ensure their response is community focused and led by local needs, perceptions and understanding of the disease.
2 August 2021
Volunteers in every street (A Libyan Red Crescent and Benghazi Branch case study)
Since the COVID-19 pandemic reached Libya, the Libyan Red Crescent Society (LRCS) has been implementing and monitoring community engagement and accountability approaches. This case study analyzes the impact, successes and barriers of their community-based participatory approach “Volunteer in every street”.
29 July 2021
Chatbots: A Conversation with the Community (A Kazakhstan Case Study)
Organization:Red Crescent of Kazakhstan, AI (Artificial Intelligence)
In 2020, the Kazakhstan Red Crescent Society developed a chatbot based on community preferences to receive information. The chatbot provides information from a trusted source in a forum that people had identified as a place they go for information on COVID-19. This case study looks at the current successes, challenges and reflection areas that the bot has generated and how the National Society is responding to them.
29 July 2021
Garden to Kitchen: Listening to communities (A Trinidad and Tobago Case Study)
Organization:Trinidad and Tobago Red Cross Society
This case study looks at the research process that the Trinidad &Tobago Red Cross undertook to understand and address communities’ assistance needs, priorities and preferences of arriving migrants. Through its research, the National Society has been able to support unemployed migrants through a comprehensive food security program involving starter growing kits, and livelihoods training.
28 July 2021
Knowledge, attitudes and practices (KAP) assessment on Covid-19 (round 3)
Organization:IFRC, Toplum Merkezi, Turkish Red Crescent
This report captures the third round of findings from a KAP assessment carried out by the Turkish Red Crescent Society. The findings of the assessment are intended to inform an understanding of community perceptions of, and knowledge about, COVID-19 and, in turn, shape risk communication, behaviour change and community engagement activities.
26 July 2021
Study on perceptions of risk communication and community engagement for COVID-19 in Lebanon
Organization:Anthrologica, British Red Cross, ICRC, IFRC, Lebanese Red Cross
A study exploring community perceptions about the relevance and access to COVID-19 health communication across Lebanon, focusing on the risk communication and community engagement (RCCE) approaches by the Lebanese Red Cross.
19 July 2021
Data synthesis: public perceptions of the COVID-19 vaccinations
Organization:RCCE Collective Service
A series of data syntheses from the RCCE Collective Service. It focuses on public perceptions of the COVID-19 vaccinations, bringing together 66 data sources from quantitative surveys across 107 countries and six regions, underpinned by a rapid review of additional studies and community feedback data from Africa.
15 July 2021
COVID-19 Infodemic trends in Africa
Organization:Africa Infodemic Response Alliance, IFRC, UNICEF
This report presents operational recommendations based on monthly COVID-19 online and offline community feedback trends analysis in Africa. It aims to enable evidence-based decision-making at regional and national levels.
1 July 2021
Learning about Covid-19-related stigma, quarantine and isolation experiences in Finland
This study explores the forms and outcomes of coronavirus and COVID-19-related social stigma and the experiences of people who were home quarantined or isolated in Finland during the spring of 2020.
1 July 2021
‘COVID-19 and its impacts’: Social listening report on online conversations in Eastern and Southern Africa
This monthly report provides key highlights of the digital conversations on COVID-19 and its impacts in Eastern and Southern Africa. The report builds on different categories of online signals including search trends, social media content (posts, comments) and digital news articles.
1 July 2021
Cameroon Red Cross: All against COVID-19, a case study
Organization:Cameroon Red Cross
A case study on how the Cameroon Red Cross’ collected community feedback to find out more about perceptions and needs related to the COVID-19. The case study can also be viewed as a video under ‘related resources.’
7 June 2021
Operational guide for engaging communities in contact tracing
Organization:GOARN, IFRC, UNICEF, WHO
The purpose of this guidance is to reinforce the place of community engagement and participation in the contact tracing process. The guidance and related products articulate best practice principles for community engagement and how they can be operationalized as part of any community-centred contact tracing strategy.
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