Welcome to the Community Engagement Hub

Putting communities at the heart of what we do.

Discover our recently added resources


30 June 2022

CEA Hub blog guide

A guide on submitting blogs and articles to the Community Engagement Hub, including guidance on content, structure, and…

Read more


27 June 2022

Summary of results and lessons: the 3FM pneumonia programme's BCC process

This short presentation outlines key results and a summary of lessons from a large pneumonia prevention and control…

Read more


20 June 2022

Anti-trafficking advice poster

A poster designed to provide people affected by the Ukraine crisis with safety tips as a prevention mechanism…

Read more

Arrow icon View all resources

View resources on the Ukraine and impacted countries crisis

11 April 2022

CEA Guide (Ukrainian)

This guide has been produced by the International Federation of the Red Cross and Red Crescent Societies (IFRC)…

Read more

4 April 2022

Ukraine emergency: Key informant interviews

A summary of findings from Key Informant Interviews (KII) conduced by the Emergency Telecommunications Cluster (ETC) between 3-5…

Read more

17 March 2022

Information is aid, Ukrainian crisis

A factsheet providing information for affected people in Ukraine. For more information visit https://www.icrc.org/en/where-we-work/europe-central-asia/ukraine/help-useful-information-affected-people

Read more

Arrow icon View all resources on Ukraine

Explore CEA trainings

13 August 2020

An introduction to CEA (1-hour)

A one-hour training introducing participants to Community Engagement and Accountability (CEA). Available in English, French and Arabic.

Read more

1 April 2020

CEA branch-level training

A CEA training package for branch-level staff and volunteers, featuring a PowerPoint presentation about CEA, handouts and other…

Read more

1 July 2019

CEA Three-day training package

A 3-day CEA training package produced by the Red Cross Red Crescent Societies. This includes teaching materials, Powerpoint…

Read more

Arrow icon View all trainings

Read CEA case studies

18 October 2021

CEA during the COVID-19 pandemic Bangladesh

This case study uses the Population Movement Operation (PMO)1 in Cox’s Bazar as an example to understand how…

Read more

29 July 2021

Chatbots: A Conversation with the Community (A Kazakhstan Case Study)

In 2021, the Kazakhstan Red Crescent Society developed a chatbot based on community preferences to receive information. The…

Read more

29 July 2021

Garden to Kitchen: Listening to communities (A Trinidad and Tobago Case Study)

This case study looks at the research process that the Trinidad &Tobago Red Cross undertook to understand and…

Read more

Arrow icon View all case studies

Watch CEA videos

1 March 2022

Complaints and Feedback Mechanisms – Closing the feedback loop

In this video, Ibrahim, Lebanese Red Cross PMER Coordinator for the Medico-Social sector, takes us through the process…

Read more

23 February 2022

Video tutorial: How do we build a baseline? 5 steps to apply the LQAS method

This animated video tutorial “How do we build a baseline? 5 steps to apply the LQAS method “…

Read more

11 June 2020

AVAIL project: Refugees support new arrivals with Life Skills course

A video on the British Red Cross’ ‘Life Skill’ course. For people who are seeking asylum in the…

Read more

Arrow icon View all videos